All Systems Operational
Global - Website   ? Operational
Global - Login Page   ? Operational
Global - Image Hosting   Operational
Europe - dotmailer r1 Operational
Europe - Web Application   ? Operational
Europe - API   ? Operational
Europe - Mail Sending   Operational
Europe - Open and Link Tracking   Operational
Europe - Reporting   Operational
Europe - Surveys and Forms   Operational
Europe - Landing Pages   Operational
Europe - Transactional Email   Operational
North America - dotmailer r2 Operational
North America - Web Application   ? Operational
North America - API   ? Operational
North America - Mail Sending   Operational
North America - Open and Link Tracking   Operational
North America - Reporting   Operational
North America - Surveys and Forms   Operational
North America - Landing Pages   Operational
North America - Transactional Email   Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application   Operational
Asia Pacific - API   Operational
Asia Pacific - Mail Sending   Operational
Asia Pacific - Open and Link Tracking   Operational
Asia Pacific - Reporting   Operational
Asia Pacific - Surveys and Forms   Operational
Asia Pacific - Landing Pages   Operational
Asia Pacific - Transactional Email   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regular application update Feb 28, 07:30-08:30 GMT
Our next regular application update is scheduled for 28th February 2018 at 07:30 GMT.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

We'll share the release notes just after the update so you can read what's new.
Posted on Feb 21, 09:11 GMT
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018
Resolved - The incident has now been resolved.
Feb 23, 16:30 GMT
Monitoring - The issue has now been resolved. We will continue to monitor the situation and update this page when necessary.
Feb 23, 16:11 GMT
Investigating - We are currently experiencing issues with access to dotmailer in all regions. This is currently being investigated. An update will follow in due course.
Feb 23, 15:58 GMT
Resolved - This incident has now been resolved.
Feb 23, 13:22 GMT
Monitoring - The issue has now been resolved. We will continue to monitor and provide updates when appropriate.
Feb 23, 13:07 GMT
Identified - The issue has been identified and our engineers are currently working on the solution.
Further updates will follow when available.
Feb 23, 12:58 GMT
Investigating - We are currently investigating issues with access to dotmailer in all regions.
Further updates will be provided in due course.
Feb 23, 12:40 GMT
Feb 22, 2018

No incidents reported.

Feb 21, 2018
Resolved - A network connectivity problem was resolved and sends will resume as normal.
Feb 21, 08:33 GMT
Investigating - We are currently investigating delays with sends in our Asia Pacific region. Other regions are not affected by this.
Feb 21, 07:23 GMT
Resolved - This problem has been deemed solved.
Feb 21, 01:55 GMT
Monitoring - We have identified the problem and deployed a fix and we are now monitoring.
Feb 21, 01:33 GMT
Investigating - We are currently investigating a problem affecting some of our customers across all regions that prevents them from logging.
Feb 21, 00:36 GMT
Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Resolved - The issue has now been resolved.
Feb 15, 11:40 GMT
Monitoring - The issue has now been resolved. We will continue to monitor the applied solution and update the status page where necessary.
Feb 15, 11:22 GMT
Identified - The issue has been identified and our engineers are currently applying the fix.
Feb 15, 11:11 GMT
Investigating - We are currently investigating an issue with Link Tracking in Europe. . The issue may also impact Preference Centre and links within campaigns.
Updates will follow in due course.
Feb 15, 10:43 GMT
Feb 14, 2018
Completed - The scheduled maintenance has been completed.
Feb 14, 07:57 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:30 GMT
Scheduled - Our next regular application update is scheduled for 14th February 2018 at 07:30 GMT.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

We'll share the release notes just after the update so you can read what's new.
Feb 7, 09:24 GMT
Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - All sending services have been resumed. Sends initiated during this period have been queued and will now be delivered.

We are investigating a potential failure within our power supply which temporarily disabled key systems.
Feb 12, 22:02 GMT
Investigating - We are investigating a disruption to campaign and transaction email sends. Sends are currently paused whilst our investigation continues.
Feb 12, 21:11 GMT
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.