All Systems Operational
Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - dotmailer r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - dotmailer r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 08:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:15 BST
Update - We will be starting our next maintenance windows at 07:15 to perform further improvements.
May 19, 12:17 BST
Scheduled - Our next regular application update is scheduled for the 24th of May, 2017 at 7:30 am UK time (BST).

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual.

We'll share the release notes just after the update so you can read what's new.
May 17, 10:00 BST
May 23, 2017
Resolved - This incident has been resolved.
May 23, 14:34 BST
Monitoring - The incident has been resolved, however our teams will continue to monitor for the next 30 minutes.
May 23, 14:27 BST
Investigating - There are currently some delays being experienced with reply and bounce back reporting.
Investigations are on-going and an update will be provided in due course.
May 23, 14:04 BST
May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017
Resolved - This incident has been resolved.
May 18, 15:13 BST
Monitoring - Services are now back up and being monitored closely. There will be some delays in sends whilst we catch up.
Further updates will follow if warranted.
May 18, 14:32 BST
Investigating - Due to a service outage with our cloud provider we have paused sends. Some customers will experience intermittent problems whilst trying to access dotmailer.
May 18, 13:13 BST
May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017
Resolved - This incident has been resolved.
May 12, 14:56 BST
Investigating - There is currently an issue with logging in. We are investigating and will update accordingly.
May 12, 14:33 BST
May 11, 2017

No incidents reported.