All Systems Operational
Global - Website   ? Operational
Global - Login Page   ? Operational
Global - Image Hosting   Operational
Europe - dotmailer r1 Operational
Europe - Web Application   ? Operational
Europe - API   ? Operational
Europe - Mail Sending   Operational
Europe - Open and Link Tracking   Operational
Europe - Reporting   Operational
Europe - Surveys and Forms   Operational
Europe - Landing Pages   Operational
Europe - Transactional Email   Operational
North America - dotmailer r2 Operational
North America - Web Application   ? Operational
North America - API   ? Operational
North America - Mail Sending   Operational
North America - Open and Link Tracking   Operational
North America - Reporting   Operational
North America - Surveys and Forms   Operational
North America - Landing Pages   Operational
North America - Transactional Email   Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application   Operational
Asia Pacific - API   Operational
Asia Pacific - Mail Sending   Operational
Asia Pacific - Open and Link Tracking   Operational
Asia Pacific - Reporting   Operational
Asia Pacific - Surveys and Forms   Operational
Asia Pacific - Landing Pages   Operational
Asia Pacific - Transactional Email   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regular application update Oct 25, 07:30-08:30 BST
Our next regular application update is scheduled for 25th October 2017 at 7:30am (BST).
Regular updates typically bring new features, bug fixes and performance gains.
During the update, sends and related services may run slower than usual.
Note that our SMTP endpoints may also go offline during this time.
We'll share the release notes just after the update so you can read what's new.
Posted on Oct 18, 10:29 BST
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017
Completed - The maintenance has now been completed but unfortunately we were still seeing issues with the reinstated networking device and have taken this back out of service. We are continuing to work with the vendor for a resolution and may need to declare further short maintenance windows in the near future in order to reinstate the device.
Oct 19, 22:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:01 BST
Scheduled - In reaction to the incident on Thursday 12th October we are declaring a 30 minute emergency maintenance period starting Thursday 19th October at 22:00 BST. This work is necessary to reinstate a networking device which had previously failed.

Local Regional times for this maintenance are as follows:

17:00 - 17:30 EDT (e.g. New York)
14:00 - 14:30 PDT (e.g. San Francisco)
08:00 - 08:30 AEST (e.g. Sydney)

During this maintenance, all email sending capabilities will be suspended in our European region.

Email sends, including SMTP and transactional emails, will be queued and processed once the email sending infrastructure is back online. All other dotmailer services will remain online and customers can continue to access their account and use our API.
Oct 18, 16:12 BST
Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Resolved - This incident has been resolved.
Oct 12, 14:04 BST
Monitoring - A faulty network device has been identified and removed from service. Sends have now been resumed and queued, campaigns will be dispatched as soon as possible.
Oct 12, 12:44 BST
Investigating - Sends from our European instance are currently delayed whilst we investigate a networking problem.
Oct 12, 11:32 BST
Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 07:46 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:30 BST
Scheduled - Our next regular application update is scheduled for 11th October at 7:30am UK time (BST).

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

We'll share the release notes just after the update so you can read what's new.
Oct 4, 09:38 BST
Oct 10, 2017
Resolved - This incident has been resolved.
Oct 10, 05:08 BST
Investigating - We are currently investigating this issue.
Oct 10, 04:45 BST
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017
Resolved - We have successfully brought online all services in the Asia Pac region.
Oct 7, 04:41 BST
Update - We continue to work with our Cloud Service Provider to safely raise services in the Asia Pac region. Further updates to follow.
Oct 7, 02:27 BST
Identified - The issue has been identified by our cloud services provider and we are slowly seeing services in Asia Pac coming back online.
Further updates to follow.
Oct 7, 00:19 BST
Investigating - We are currently investing connectivity issues with our cloud service provider in our Asia Pac region.
Further updates will follow as appropriate.
Oct 7, 00:10 BST
Oct 6, 2017

No incidents reported.