All Systems Operational
Global - Website   ? Operational
Global - Login Page   ? Operational
Global - Image Hosting   Operational
Europe - dotmailer r1 Operational
Europe - Web Application   ? Operational
Europe - API   ? Operational
Europe - Mail Sending   Operational
Europe - Open and Link Tracking   Operational
Europe - Reporting   Operational
Europe - Surveys and Forms   Operational
Europe - Landing Pages   Operational
Europe - Transactional Email   Operational
North America - dotmailer r2 Operational
North America - Web Application   ? Operational
North America - API   ? Operational
North America - Mail Sending   Operational
North America - Open and Link Tracking   Operational
North America - Reporting   Operational
North America - Surveys and Forms   Operational
North America - Landing Pages   Operational
North America - Transactional Email   Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application   Operational
Asia Pacific - API   Operational
Asia Pacific - Mail Sending   Operational
Asia Pacific - Open and Link Tracking   Operational
Asia Pacific - Reporting   Operational
Asia Pacific - Surveys and Forms   Operational
Asia Pacific - Landing Pages   Operational
Asia Pacific - Transactional Email   Operational
Global CPaaS Operational
API   Operational
Portal   Operational
SMS API   Operational
SMS Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2018
Completed - Scheduled maintenance has now been completed
Dec 11, 08:24 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 GMT
Scheduled - Maintenance work on our Salesforce and Dynamics CRM connectors has been scheduled in our Europe R1 region for Tuesday 11 December 07:00 - 08:30 GMT.

This work is required to migrate to a new server infrastructure, which will result in greater support from our cloud provider and allow us to comply with upcoming privacy regulations.

During this period, dotmailer will be unable to communicate with your CRM and campaign sends initiated by our Salesforce and Dynamics CRM connectors will not be sent. As such, it is advisable not to schedule sends for times within the maintenance window.

All other dotmailer services will continue as normal.
Nov 25, 09:48 GMT
Dec 10, 2018
Completed - Scheduled maintenance has now been completed.
Dec 10, 15:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 14:00 GMT
Scheduled - Maintenance work on our Salesforce and Dynamics CRM connectors has been scheduled in our Asia Pacific R3 region for Monday 10 December 01:00 - 02:30 AEDT (e.g. Sydney).

This work is required to migrate to a new server infrastructure, which will result in greater support from our cloud provider and allow us to comply with upcoming privacy regulations.

During this period, dotmailer will be unable to communicate with your CRM and campaign sends initiated by our Salesforce and Dynamics CRM connectors will not be sent. As such, it is advisable not to schedule sends for times within the maintenance window.

All other dotmailer services will continue as normal.
Nov 25, 09:45 GMT
Completed - Scheduled maintenance has now been completed.
Dec 10, 09:56 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 08:31 GMT
Scheduled - Maintenance work on our Salesforce and Dynamics CRM connectors has been scheduled in our North America R2 region for Monday 10 December 03:30 - 05:00 EST (e.g. New York) / 00:30 - 02:00 PST (e.g. San Francisco).

This work is required to migrate to a new server infrastructure, which will result in greater support from our cloud provider and allow us to comply with upcoming privacy regulations.

During this period, dotmailer will be unable to communicate with your CRM and campaign sends initiated by our Salesforce and Dynamics CRM connectors will not be sent. As such, it is advisable not to schedule sends for times within the maintenance window.

All other dotmailer services will continue as normal.
Nov 25, 09:18 GMT
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 08:20 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:30 GMT
Scheduled - Our next regular application update is scheduled for 05th December 2018 at 7:30am GMT.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

We'll share the release notes just after the update so you can read what's new.
Nov 28, 09:11 GMT
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018
Resolved - This incident has been resolved.
Nov 27, 01:04 GMT
Update - We are continuing to monitor for any further issues.
Nov 27, 01:04 GMT
Update - The enhancements our team have made have had a positive impact on the processing of the back logged data.
We anticipate that reporting data will be up to date in the next 90 minutes.

A further update will be provided if deemed necessary.

We apologise for any inconvenience.
Nov 26, 22:22 GMT
Update - We are continuing to make further enhancements to speed up the processing of the back logged data.

A further update will be available in due course.
Nov 26, 20:32 GMT
Update - We are continuing to monitor for any further issues.
Nov 26, 20:30 GMT
Update - We are continuing to monitor the delays on reporting. Due to the earlier delays there is still a backlog for our systems to process.

We apologise for any inconvenience.

Further updates will follow in due course
Nov 26, 18:58 GMT
Monitoring - We are currently experiencing high load in our US region which is causing delays with reporting data.
We have scaled our systems to manage the increased load. There is currently a backlog of data to process which may take some time to clear.

Further updates will be posted as necessary.
Nov 26, 17:21 GMT