All Systems Operational
Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
EU - dotmailer r1 Operational
EU - Web Application ? Operational
EU - API ? Operational
EU - Mail Sending Operational
EU - Open and Link Tracking Operational
EU - Reporting Operational
EU - Surveys and Forms Operational
EU - Landing Pages Operational
EU - Transactional Email Operational
US - dotmailer r2 Operational
US - Web Application ? Operational
US - API ? Operational
US - Mail Sending Operational
US - Open and Link Tracking Operational
US - Reporting Operational
US - Surveys and Forms Operational
US - Landing Pages Operational
US - Transactional Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regular application update Mar 29, 07:30-08:30 GMT
Our next regular application update is scheduled for 29th March at 7:30am UK time (GMT).

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual.

We'll share the release notes just after the update so you can read what's new.
Posted on Mar 22, 09:44 GMT
Past Incidents
Mar 24, 2017

No incidents reported today.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017
Resolved - This incident has been resolved.
Mar 21, 15:05 GMT
Monitoring - All services are now back to normal and sends have resumed.
Mar 21, 14:41 GMT
Update - Users may also face issues accessing dotmailer. As a result, we are pausing sends whilst we identify the issue.
Mar 21, 14:11 GMT
Investigating - Some customers may face issues using dotmailer's API.

We are currently investigating the issue.
Mar 21, 13:39 GMT
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 08:07 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 07:30 GMT
Scheduled - Our next regular application update is scheduled for 15/03/2017 at 7:30am UK time (GMT).

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual.

We'll share the release notes just after the update so you can read what's new.
Mar 8, 15:03 GMT
Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017
Resolved - The network connectivity issue has been resolved
Mar 12, 11:02 GMT
Investigating - We have paused sends in region 1 (EU) whilst we investigate a network issue. More soon.
Mar 12, 10:17 GMT
Mar 11, 2017

No incidents reported.

Mar 10, 2017
Resolved - This incident has been resolved.
Mar 10, 09:48 GMT
Monitoring - Users should now be able to log into their dotmailer accounts as normal.

However, we will continue to monitor the situation.
Mar 10, 09:39 GMT
Investigating - Some customers may face intermittent issues logging into their dotmailer account.

We are currently looking into the issue and will update you once we have some more information.
Mar 10, 09:06 GMT